In a matter of weeks, BlueLeap installed the BlueLeap Connector – a messaging solution, integrated into Oracle Cloud Service enabling a combination of SMS and voice for global customer service representatives (CSRs). Then they took it a step further by integrating the telephony capability directly into their business process.
1. SMS workflow and campaigning capability that automatically messaged customers as their order moved through each stage of the order management process
2. Customer driven voice interactions, allowing customers to ask for a phone call in response to a system initiated SMS
3. Unicode capability when native language support was required
4. The BlueLeap Connector Admin Portal allowing for metering, triggering and threshold settings for voice and SMS as well as establishing global delivery windows ensuring customers are sent message only during business hours