Manage and Authenticate Phone Calls to Your Call Center’s CRM
Computer telephony integration (CTI) allows for telephone and computer integrations, making call routing more efficient and quicker.
Why Choose CTI Integrated Voice?
- Fully integrates with the latest CISCO Finesse & UCCX technology, using state-of-the-art REST APIs
- Seamlessly integrates with your call center’s CRM with no charge per seat
- View call information right on the computer screen
- Supports “screen pop” paring with incoming calls
- Supports “click to dial” and “manual dial” modes
- Improved agent productivity and efficiencies
- Operations can be performed from a central location on the unified console
- Call data is stored directly into your CRM’s database for detailed reporting and analysis