Ensure Every Message is Targeted At All Times
Simply sending a message is not enough. BlueLeap takes the process further by ensuring every message is reviewed appropriately so that your agents can act at the right time.
Why Choose Dynamic Messaging?
- Chat bots monitor conversations and use tone analysis to determine the most opportune time to transfer the entire conversation over to a live agent
- Saves your agents’ time so they can focus on answering questions or resolving the main issues at hand
- Chat bots can even identify and translate different languages prior to transferring to an agent, allowing U.S.-based agents to efficiently engage with non-English speakers
- Seamless transfer of conversations so your customers never feel unattended to
- Improved satisfaction rates of your customers and agents
- Perfect timing and precise message handling by chat bots and live agents