Ensure Every Message is Targeted At All Times

Simply sending a message is not enough. BlueLeap takes the process further by ensuring every message is reviewed appropriately so that your agents can act at the right time.

Why Choose Dynamic Messaging?

  • Chat bots monitor conversations and use tone analysis to determine the most opportune time to transfer the entire conversation over to a live agent
  • Saves your agents’ time so they can focus on answering questions or resolving the main issues at hand
  • Chat bots can even identify and translate different languages prior to transferring to an agent, allowing U.S.-based agents to efficiently engage with non-English speakers

The Results?

  • Seamless transfer of conversations so your customers never feel unattended to
  • Improved satisfaction rates of your customers and agents
  • Perfect timing and precise message handling by chat bots and live agents

Dynamic Messaging